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IT Gold Solutions · Business technology, connected

Your technology.
Your team.
Working together.

IT support, internet, phones, mobiles and AI—brought together by one team that understands your business.

From the first conversation to onsite setup and ongoing support, we help you build technology that works for your people.

Let’s talk about your business Explore our services

Brisbane & Gold Coast · Nationwide delivery through our partner network

One business. A connected approach.
Your businessPeople, systems and support, working together.
Internet & networks
Phones & mobiles
Security & backup
AI & automation
Designed, implemented and supported by IT Gold.
Australian owned & operatedOnsite & remote supportVonex strategic partner since 2013One accountable technology partner
The foundation of a productive business

Less time managing IT.
More time running your business.

Your technology should support the way you work. We get to know your systems, your people and your priorities, then build a practical support plan around them.

  • Proactive monitoring & maintenance
  • Onsite & remote assistance
  • Microsoft 365 & cloud support
  • Backup & recovery planning
Explore IT support
Support that fits your businessChoose the approach that suits your team.
Essentials

A managed service retainer with agreed support hours, for businesses that want a practical, planned approach.

Titanium

An unlimited support option with onsite and remote assistance, within the scope of your agreed service plan.

We review your environment and recommend the right scope before you commit.

See what we can bring together

Connected services.
A simpler working day.

Choose help with one part of your technology, or bring your services together with a team that sees the whole picture.

01

Business internet & fibre

Keep your team connected with business-grade NBN and fibre, backed by installation, network configuration and ongoing support.

Explore business internet
02

Cloud phone systems

Connect your office and remote team with cloud calling, desk phones and softphones, configured around the way you work.

Explore cloud phones
03

Cyber security

Strengthen your protection with managed firewalls, endpoint security, email protection, backups and practical advice.

Discuss your security
04

Your AI receptionist

Give callers a helpful first response. Capture enquiries, answer approved questions and guide callers to the next step.

Request a demonstration
05

Business fleet mobiles

Bring your business mobiles together with shared data options and a team who can help manage your services.

Discuss fleet mobiles
06

Data governance & Copilot

Understand your Microsoft 365 readiness, review permissions and security settings, and plan a more controlled approach to AI.

Discuss AI readiness

Keep your fleet in view.Vehicle tracking and fleet visibility solutions, with local advice and setup support.

Ask about vehicle tracking
A smarter first response

When your team is busy,
the conversation can still begin.

An AI receptionist can greet callers, answer agreed questions and capture the details your team needs to follow up.

We handle the call flow, business information, configuration and testing—so the experience reflects your business.

See what AI can do for your calls
An example after-hours conversation
Caller“I’d like to speak to someone about IT support.”
Your AI receptionist“Our office is closed at the moment. I can take your details and ask our team to call you back. What’s the best number to reach you?”

Illustrative example. Answers, routing and follow-up depend on the agreed plan and configuration.

Why businesses choose IT Gold

The technology matters.
The people behind it matter too.

We take responsibility for understanding how your systems work together, and help you make decisions with your business goals in mind.

We know your environment

Onsite setup and ongoing support help us understand the real-world details of your network, devices and daily operations.

One team to turn to

Bring IT and communications together, with a clear point of contact for advice, coordination and support.

Local knowledge. National reach.

Based in Queensland, supporting Brisbane and the Gold Coast, with nationwide delivery through skilled partners.

From first conversation to ongoing care

A clear path forward.

01

Understand

Tell us what’s working, what’s getting in the way and what your business needs next.

02

Recommend

Get a practical plan with priorities, scope and costs explained before work begins.

03

Implement

We coordinate setup, configure the systems and validate the agreed solution.

04

Support

Continue with monitoring, maintenance and support suited to your service agreement.

Sustainable technology.
Responsible choices.

Make better use of what you already have. We consider equipment life, repair and reuse alongside upgrades, helping you make practical choices that reduce unnecessary replacement and e-waste.

Talk to our team
Before we get started

A few common questions.

Can you support our existing systems?

We start by reviewing your current environment. Where equipment and services remain supported and suitable, we can discuss maintaining and improving what you have. Any recommended changes are explained in your proposal.

Do we need to move all our services to IT Gold?

No. We can help with an individual service or discuss a broader managed solution. We’ll agree how responsibilities fit with your other providers.

Do you provide onsite support?

Yes. We provide onsite and remote support, with Brisbane and Gold Coast coverage and nationwide delivery through our partner network. Availability and inclusions are confirmed in your service agreement.

Can you help us get ready for Copilot and AI?

We can review your Microsoft 365 environment, available licensing, data access and relevant security settings, then recommend priorities for safer AI adoption. Contact us to confirm the assessment scope for your business.

Let’s make technology work for you

Start with a conversation.
Leave with a clearer direction.

Tell us what you want to improve. We’ll help you work out the next step for your IT, communications or AI.

Talk to IT Gold Solutions Call 1300 ITGOLD · 1300 484 653sales@itgoldsolutions.com.au