Hosted phone systems by Vonex ONdesk, a fully featured worry-free cloud phone system.
Vonex ONdesk is safe and secure with a 99.999% uptime guarantee!
IT Gold Solutions & Vonex
Strategic Partnership Delivering AI-Driven Ondesk Solutions Since 2013
IT Gold Solutions has been a Vonex Strategic Partner since 2013, working closely to deliver reliable, business-grade telecommunications solutions to Australian organisations.
Today, that partnership continues to evolve, bringing cutting-edge, AI-driven capabilities through Vonex Ondesk, enabling smarter communication, improved customer experience, and greater operational efficiency for small and medium businesses.
What This Means for Your Business
🤖 AI-Driven Call Handling
Vonex Ondesk introduces intelligent call management with AI-powered routing, automation, and enhanced customer interaction, helping your business respond faster and capture more opportunities.
🔗 Unified Communication Platform
A single cloud-based system that connects your team, whether in-office or remote, streamlining collaboration and simplifying communication.
🛡️ Secure & Highly Reliable
Vonex Ondesk is built on a secure, carrier-grade platform with a 99.999% uptime target, ensuring your business stays connected when it matters most.
⚡ Faster Support & Resolution
With nearly a decade of partnership, IT Gold Solutions provides deep product expertise, priority access, and tailored deployments aligned to your business environment.
Why IT Gold Solutions + Vonex
🧩 One Provider. Full Accountability
📶 Built-In Connectivity & Resilience Options
🤖 AI-Enhanced Productivity Tools
⚡ Local Support with Faster Turnaround
🌏 Nationwide Coverage with Onsite Capability
This isn’t just a partnership, it’s a proven relationship refined over years of delivering real outcomes for Australian businesses.
Future-Ready Communications, Backed by Experience
With AI transforming business communications, IT Gold Solutions and Vonex are uniquely positioned to deliver solutions that are not only innovative—but secure, reliable, and built for real-world environments.
Vonex Ondesk, delivered by IT Gold Solutions, helps you:
- Improve customer engagement
- Increase team productivity
- Scale confidently with the right technology
Upgrade to smarter business
- Call centre queuing with agent log on / off
- Call Recording, reports and analytics
- Instant messaging
- Custom music on hold
- Corporate multi-site setup
- Softphone
Many of our customers have kept moving forward, using the Vonex softphone app. This allowed staff to work remotely and they were able to easily make and receive office calls on their smart phone or laptop as well as the ability to place calls on hold and transfer them to their colleagues who might also be working remotely. This has changed the way they work forevermore. This could be great for your Business.
IT Gold Solutions will Install and configure your new Vonex Phones into your office as part of our professional service and support
