Your business number.
Your whole team.
Better connected.
Bring your office, remote staff and customer calls together with a cloud phone system configured around your business.
IT Gold handles the planning, setup, testing and support—so your team has a clear way to answer, transfer and manage calls.
Vonex strategic partner since 2013 · Onsite setup & ongoing support
Configured greetings, business hours & routing
Illustrative call flow. Final options depend on your plan and setup.
A phone system that fits
your working day.
Who should answer first? What happens when everyone is busy? How do remote staff stay part of the conversation?
We work through these questions with you, then turn them into a practical call flow for your team.
Let’s review your callsKeep the experience connected.
- Office and remote staff
- Sales, support and accounts
- Business hours and holidays
- Overflow and callback options
From a small team to multiple locations, we agree how calls should move through your business before configuring the system.
At a desk. On a laptop.
On the move.
Give each person the tools that suit their role. We help you choose a mix of devices and apps, with compatibility and licensing confirmed before rollout.
Desk phones
A familiar way to handle everyday office calls, with physical controls for the people who prefer a handset.
- Choose suitable business handsets.
- Configure users and agreed call controls.
- Set up and test at your workplace.
Desktop softphones
Make business calling part of the desktop experience, using a supported app and a suitable headset.
- A practical option for desk-based staff.
- Support office and home working.
- Review headsets and app requirements.
Mobile calling
Help staff stay connected to business calls when they are away from the office, using a compatible mobile app.
- Keep work calls in the business setup.
- Discuss transfers and availability settings.
- Confirm mobile data and app requirements.
A clearer experience
for callers and staff.
Choose the call handling features that solve a real problem for your business. Your proposal confirms availability and inclusions.
Calls to the right people
Shape your call menus, departments and ringing arrangements around how your team handles enquiries.
A plan for after hours
Set business hours, closed messages and the next step for callers when your team is unavailable.
Queues & team calling
Discuss call queuing and team handling options where several people share responsibility for incoming calls.
A connected remote team
Use compatible softphone apps to help staff make and receive business calls while working away from their desk.
A professional caller experience
Create clear greetings and on-hold messages that help callers understand who they have reached and what happens next.
Visibility where you need it
Discuss call reporting, recording and other management tools, with availability and configuration confirmed in your proposal.
Your team is busy.
Your caller can still be heard.
An AI receptionist can provide a first response, answer approved questions and collect the details needed for follow-up.
We can assess overflow, after-hours or first-response call flows, then configure the agent and phone system to work together.
AI services are scoped separately. Compatibility, call capacity and charges are confirmed in your proposal.
Example only. Questions, answers and follow-up actions are agreed during setup.
Vonex cloud calling.
Delivered by IT Gold.
We combine cloud phone services with practical advice, workplace configuration and a team you can contact for support.
Your internet, network and phones need to work together. We review the surrounding setup and identify what needs attention before rollout.
Experience delivering business phone solutions, with a focus on the setup and support behind the service.
Talk to your local teamGood calls start
with a good setup.
Connectivity & resilience
Review internet performance, the local network and power requirements. Discuss backup connectivity and alternative call routing for the interruptions you need to plan for.
Integrations & AI workflows
If you need Microsoft Teams calling, call summaries or other business workflows, we assess the required platform, licences and integrations and quote the agreed scope separately.
We handle the move with you.
Discover
Review users, numbers, locations and the way your business handles calls.
Design
Agree the devices, call flows, service scope and any number transfer requirements.
Configure & test
Set up users and routing, validate the agreed call flow and show staff how it works.
Launch & support
Coordinate the changeover and provide support under your service agreement.
Your phone system questions.
Can we keep our existing business number?
We check number transfer eligibility and the services attached to your current numbers. Where a transfer is available, we coordinate the process with you. Keep the existing service active until the transfer is confirmed complete.
Can we mix desk phones and softphones?
We can design a mix around your users. The supported combination depends on your platform, devices and licences, which we confirm in the proposal.
Can our remote staff use the business phone system?
Compatible softphone apps can connect remote staff to the business calling setup. We review their internet access, devices, headset needs and security settings during planning.
What happens if our internet connection goes down?
Cloud calling depends on connectivity. We discuss backup internet and alternative routing options as part of the design. The result depends on the configured services, device connectivity and available power.
Are AI features, recordings and Teams calling included?
These options depend on the selected services, platform and licences. We confirm availability, charges and configuration before you proceed. Recording and AI workflows also require agreed access, notices and retention settings.
Will you set it up and show our staff how to use it?
Yes. We agree the installation, configuration, testing and staff handover in your proposal, along with ongoing support arrangements. Onsite delivery is available locally and through our national partner network.
A better conversation
starts here.
Tell us about your team, current phone system and what you want to improve. We’ll help you choose a practical next step.
